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Terugbetaal- en retourneringsbeleid

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Bloed, zweet en tranen heeft het gekost deze verbouwing, inrichting en verhuizing in één! Maar wat zijn we trots op het resultaat. We hebben met onze nieuwe shop echt iets unieks neergezet in Nederland.Dit willen we graag met jou vieren. En wel op vrijdag 9 juni! Op deze dag ben je van harte welkom om onze nieuwe winkel én werkplaats te bewonderen.

Deze dag staat in het teken van samen fietsen en genieten! Sluit vooral aan bij de volgende ritten:Coffee Club Ride 

  • Ongeveer 40 kilometer
  • Eén groep van 30-32 km/h gemiddeld
  • 06:30 vertrek vanaf Cafe Vrijdag
  • Koffie en klein ontbijt bij Kaptein na de rit
KCC x Etxeondo & Friends VrijMiRide 
  • Ongeveer 65 kilometer
  • Meerdere groepen met verschillende snelheden
  • 15:00 pre-ride snacks en om 15:30 vertrek vanaf Kaptein Tweewielers
  • 17:30 post-ride snacks
Om 18:00 begint het officiële openingsfeest en proosten we samen op onze nieuwe shop. Het bier staat koud, we hebben lekkere wijn in huis en uiteraard verschillende hapjes en snacks. Het feestje zal tot ongeveer 21:00 duren. Dus kom gezellig langs om dit samen met ons te vieren! Ook als je niet meefietst ben je van harte welkom.Tot vrijdag 9 juni!